Thank you for reaching out! We are processing your order quickly, and modifications or cancellations are not possible once it has been placed. Please double-check all shipping details, items, and quantities before purchasing.

If your order has not yet entered the shipping stage, you can request a refund at any time. However, once the order has been handed over to the shipping carrier, refunds can no longer be processed. If your package is damaged or lost during shipping, please contact our customer service team at any time to file a claim.

If you don't absolutely love your purchase, we offer free pre-paid returns for all active Fvmakeup.com account holders on U.S. orders within 30 days of your purchase!

You can visit your FV Makeup store account to locate the order for which you wish to initiate a return. If you need assistance from our customer service team, please feel free to contact us!

If your order is damaged or lost during shipping, you won’t be charged anything. If you’re not satisfied with your order and decide to return it, you’ll be responsible for the return shipping costs.

Once our warehouse staff receives your return package, please allow 2 business days for us to process it. The refund will be issued via your original payment method within 5 business days after the package has been processed.