Refund Policy

Yes. Eligible returns can be requested within 30 days of delivery. Products must be unopened, unused, and in their original packaging.

Due to hygiene and safety considerations, we cannot accept returns or exchanges for cosmetics products that have been opened, used, tested, or altered.

No. For the safety of all customers, opened, used, or tested cosmetics cannot be returned or exchanged.

This includes products opened for shade testing, color evaluation, or personal preference testing.

We understand that choosing makeup shades online can sometimes be challenging. We provide detailed shade information and product images to help you make the best choice.

If a product has been opened or tested and the shade does not match your personal preference, we are unable to accept a return or exchange due to hygiene considerations.

However, if the shade received is significantly different from the product information or images displayed on our website, please contact our customer service team for assistance.

If you receive a damaged, defective, incorrect, missing, or significantly different item from what was shown on our website, please contact us within 14 days of receipt of the goods.

Please include your order number along with clear photos or videos of the product and packaging so our team can review the issue and provide an appropriate solution.

Yes. Please contact our customer service team and receive return approval before sending any items back.

Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs for eligible returns.

If the issue is caused by an error from Fvmakeup, such as receiving a damaged, defective, incorrect, or significantly misrepresented item, we will review the request and provide an appropriate solution.

Once an approved return is received and inspected, refunds will be processed to your original payment method.

Please allow additional processing time depending on your bank or payment provider.

Please review the product ingredients before purchase. If you experience any discomfort or sensitivity after use, discontinue use and contact our customer service team for assistance.

Because cosmetics are personal-use products, opened or used items may not be eligible for return.

Please contact our customer service team with:

• Order number
  
• Product details
  
• Reason for your request
  
• Photos or videos when applicable

Our team will review your request and provide the next steps.

Returns at Fvmakeup are handled by our third‑party fulfillment partner, Hizooo Network Technology Inc., which operates our designated return center. We work closely with them to manage every return from arrival and inspection to refund — quick and straightforward, so you don’t have to chase anything.

All approved returns must be sent to the following address (regardless of the original shipping country or region):

Receiver: HIZOO-REFUND
Address: 1332 Stonefield Ct, Alpharetta, GA 30004, USA
Phone: +1(678)580-1074

To ensure proper processing and protect your privacy, you must first contact our customer service team to request a Return Merchandise Authorization (RMA). Your return request will be reviewed, and if approved, you will receive an RMA number along with detailed shipping instructions. Please do not ship any items back before you have obtained an RMA – unauthorized returns may not be accepted.

Please note that for eligible returns, the return shipping cost is the responsibility of the buyer. We will process your refund after the returned item has been received and inspected. This policy is designed to be fully transparent and clear, with no hidden steps.