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Official Customer Service Hotline (International)

📧 customerservice@fvmakeup.com

📞 WhatsApp: +1 (281) 220-9102

This number is operated by our official support team based in Hong Kong.

Business Hours:Monday – Friday, 9:00 AM – 11:00 PM (Eastern Time)

At Fvmakeup, our customer support team is dedicated to providing assistance with your orders, product questions, and after-sales requests.

We aim to respond to all customer inquiries within 72 hours. Our team is available Monday to Friday during regular business hours, excluding public holidays.

For any order assistance, product concerns, or return-related questions, please contact us at:

📧 customerservice@fvmakeup.com

To help us assist you as quickly as possible, please include the following information:

• Order number
  
• Full name used for the order
  
• Product name or SKU (if applicable)
  
• Detailed description of your request
  
• Photos or videos of the product and packaging (if applicable)

For Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, missing, or significantly different from the product information shown on our website, please contact our customer support team within 14 days of receipt of the goods.

To help us review your request, please provide:

• Order number
  
• Product name
  
• Description of the issue
  
• Clear photos or videos showing the product condition and packaging
  
• Any relevant details about your order
  

Our team will review your request and provide an appropriate solution as quickly as possible.

Legal Business Name
[Hong Kong Cellphysis Brand Management Co., Limited]

Registered Office Address
[UNIT 15, R/F,, KAM TEEM INDUSTRIAL BUILDING,, 135 CONNAUGHT ROAD WEST,, SAI YING PUN, HONG KONG]

Business Registration Number
[78330059]

Fvmakeup is operated by the above registered business entity. Our Hong Kong headquarters manages brand operations, business administration, and global customer service coordination.

To better serve customers, we run order processing and shipping through our own fulfillment hub in New Jersey, located at:
1280 Jersey Avenue, North Brunswick, NJ 08902, USA— all in one place for a smooth, hassle‑free purchase experience.

For returns, however, we use a separate dedicated returns center at:
Receiver: HIZOO-REFUND
Address: 1332 Stonefield Ct, Alpharetta, GA 30004, USA
Phone: 678-580-1074

Please note that all returns must be authorized by our customer service team first (you will receive an RMA number), and return shipping costs are the buyer’s responsibility. Unauthorized returns may not be accepted.